Frequently Asked Questions

Strongmb is a bill payment and reseller platform in Nigeria where you can buy airtime, data, cable TV subscriptions, electricity tokens, betting top-up, and other supported digital services from one account.

Users choose Strongmb because of stable service delivery, fast transaction processing, competitive pricing, simple dashboard experience, and responsive customer support.

Our customer care team is available to help with failed transactions, wallet issues, service delays, account access, and general inquiries. You can reach us via support@strongmb.ng and include your transaction reference for faster resolution.

You can pay with virtual account transfer, regular bank transfer, and card payment, depending on available options on your dashboard at the time of transaction.

Go to your dashboard click fund account section, choose your preferred payment method, enter the amount, and complete the payment steps shown.

Most transactions are processed in seconds. In rare cases, delays may happen because of provider downtime, network congestion, or pending confirmation from third-party service partners.

Wait a few minutes and refresh your balance. If it still does not update, contact support with your transaction reference number and payment proof for immediate review.

You can access airtime, data, cable TV subscriptions, electricity payments, betting wallet funding/top-up, exam pins, and other supported bill services available on your dashboard.

Yes. Many resellers use Strongmb because of competitive pricing, repeat customer demand for daily utilities, and fast transaction delivery. Your profit depends on your pricing strategy, customer base, and transaction volume.

Yes. You can pay for supported TV/cable services directly from your account by selecting your provider, entering your smartcard details, and confirming your package/payment.

Check your transaction history first. If the transaction is successful but value is not received, contact support with the transaction ID/reference so we can investigate and resolve it quickly.

We store account and transaction records securely for service delivery, dispute resolution, fraud monitoring, and legal compliance. Strongmb does not store users' full credit card data. Card processing is handled by licensed payment providers.

On the login page, click "Forgot Password", enter your registered email or phone number, and follow the reset instructions sent to you.

Yes. Go to your account settings and update your contact details. You may be required to verify the new email or phone number before the change takes effect.

To delete your account, contact our support team at support@strongmb.ng. Please note that account deletion is permanent and cannot be undone.