Explain the issue and share a relevant screenshot in a private conversation.
Start a conversationSTRONGMB SUPPORT
Let’s get you
back on track.
A payment to check, an account question or an integration to work through? Tell us what happened. We’re here to help.
Chat with us on WhatsAppTALK TO OUR TEAM
Choose how to reach us.
Send the details when your question needs a longer explanation or attachments.
Email supportPhone
+234 904 466 3060Speak with our team about your account or a payment you need help with.
Call supportResponse times can vary. Include the relevant details in your first message so our team can investigate.
HELP US FIND THE ANSWER
A few details
make a difference.
Send the key details together when reporting a payment issue.
- Your transaction reference
Find it in your transaction history, alongside the date and amount.
- What happened
Tell us the service, current status and any error message you received.
- A relevant screenshot
Hide unrelated personal information before sharing it privately with support.
Keep your credentials private. Do not share your password, OTP, card PIN or API secret key in support messages or public posts.
BUILDING WITH STRONGMB?
Help with your integration.
Check request examples, response codes and sandbox fixtures in our documentation. For technical questions, include the endpoint, error code and trace ID. Remove secret keys from your examples.
Quick answers
My payment is still processing.
Check the latest status in your transaction history before trying again. If it remains unresolved, contact support with the reference. A processing transaction may still complete.
I’m having trouble signing in.
Use the account recovery option on the login page. If you still need help, contact our team without sharing your password or OTP.
Can I post transaction details on social media?
Use a private support channel for account and transaction details. Keep sensitive information out of public comments and posts.